How to contact Prairie Group
Note 1: We are currently using spamhaus to block spam. If your e-mail is inadvertently blocked, please call our toll free number below.
Note 2: If you use Spam Arrest, we will not reply to your e-mails unless you have already put our e-mail address domain (prgrsoft.com) in your 'friends list.' We cannot accept the Spam Arrest contract because Spam Arrest could penalize us, even without your approval, thousands of dollars every time we send you an upgrade notice. For more information on the evils of Spam Arrest, read the following article published in Infoworld -- "Arrested Customer Communication."
http://www.gripe2ed.com/scoop/story/2007/1/5/1231/09784
Note 3: Another reason you may not be getting e-mails from us is your spam filtering. Sometimes spam filtering can block e-mails that you do want. Most provide a way to maintain your own "white list" or "friends list" to prevent the filter from blocking e-mails from certain addresses. To avoid missing upgrade notices or replies to your tech support questions, please put "prgrsoft.com" in your friends list.
Mailing Address:
Prairie Group, Inc.
P.O. Box 65820
West Des Moines, IA 50265
U.S.A.
Note: Correspondence to our affiliated companies, PrairieSoft, Inc. and Advanced
Software, L.C., should be sent care of the above address.
Sales (see hours below):
1 (515) 225-3720 Main
1 (515) 225-2422 Fax
1 (800) 346-5392 Orders ONLY!
Technical Support:
1) Click here to go to the Support pages on this Web site.
2) E-mail is the preferred method of providing technical support. When using e-mail tech support, please supply information about yourself such as your name, address, phone and your product name and serial number so that we can find you in our database--and, of course, a complete description of the problem.
3) Telephone tech support is only available after e-mail tech support. It is generally arranged during the e-mail tech support process.
Please call only if you cannot find your answer on our Support pages, and if e-mail tech support could not answer your question.
Technical Support is only available to Registered Users. Click here to Register online if you have not sent in your registration card.
1 (515) 225-4122
1 (515) 225-2422 Fax
Hours (general office and sales)
Our hours are Monday through Friday, 9:00 AM to 4:30 PM Central Time Zone (same
as Chicago).
World Wide Web:
